A Fun and easy way to visit the stunning regions of the NZ North Island By Bike

Blue Tui Shuttles & Tours Terms & Conditions



  1. Upon accepting an itinerary from Blue Tui Shuttles whether in writing or verbally you acknowledge that you have read the Terms and conditions and you understand and accept them in their entirety.
  2. A 50% deposit is required within 7 days of confirming your booking to secure bookings for accommodation, bikes and transport and any other services that we offer. 
  3. By paying your deposit you take responsibility for your itinerary; you acknowledge that you have read your itinerary thoroughly and that it is as you requested i.e. dates, accommodation, transport timing and bookings. 
  4. Balance of Payment of Your Booking a. Full payment is required no less than 2 working days before your booking start date.  Please contact us for payment options.
  5. No refunds will be made for early returns, late pick ups, no shows or changing your mind on the day of pick up. 


Transport Arrangements 

  1. Blue Tui Shuttles transport schedules are designed as a guide to the times we will try to adhere to but they may vary dependent upon the differing requirements of clients that have to be met, the difficulties that can arise in transiting remote country areas and the variations in our transport load on any given day. 
  2. We will endeavour to meet our schedules and your specific travel requirements as closely as possible but we can in no way guarantee precise pick up and drop off times. 


Cancellation Policy 

  1. Except as otherwise specified in these Terms, in the event of cancellation of a booking by you, the following fees shall apply: 
  2. Cancellations will require notification to be done in writing by the person booking the experience. ii. A cancellation 7 working days or more prior to the departure will result in a loss of 50% of the deposit. 
  3. Cancellations made between 7-2 working days prior to departure will result in 100% loss of deposit. 
  4. Cancellations made between 2 working days and 4pm the day prior to the start of the booking will result in a 50% loss of the full booking cost. 
  5. Cancellations made after 4pm the day prior to the start of the hire will result in a 100% loss of full booking cost. b. Cancellation fees are payable to Blue Tui Shuttles Lts immediately upon confirmation of cancellation by you, conveyed only in writing. Blue Tui Shuttles Ltd may offset any amounts it holds in respect of your booking against cancellation fees owed to Blue Tui Shuttles Ltd pursuant to these Terms. 


Health Requirements 

  1. Payment of your deposit to Blue Tui Shuttles shall constitute a warranty by you that you and any other persons covered by your booking, are physically fit and able to participate in these activities and have not been advised otherwise by a qualified medical person. 
  2. That you understand that under New Zealand law the accident compensation scheme provides only limited assistance to visitors to New Zealand who suffer personal injury. We strongly recommend that all visitors to New Zealand should have full insurance covering any personal injury they might suffer, including medical treatment cover. 



  1. You, the customer accept that the activities offered inherently involve risks and potential hazards.
  2. You agree that by undertaking the activities, you accept that there are risks and hazards associated with the activities. You also confirm that all persons travelling with you on this itinerary have been informed about the terms of this waiver and in undertaking the activities, have similarly agreed to accept that there are risks and hazards associated with the activities and to accept the terms of this waiver. 
  3. You accept that it is reasonable for Blue Tui Shuttles to assume that you have accepted these terms and conditions by purchasing and undertaking the activity. 
  4. To the extent permitted by law you hereby release, waive, discharge and hold blameless Blue Tui Shuttles and all persons entities and contractors connected to Blue Tui Shuttles from any and all liability for death, disability, personal injury (including mental injury), property damage, property theft, loss of personal equipment and all other foreseeable risks, claims or actions of any kind (including negligence) whatever and however occurring which may arise (including consequential loss or damage), at any time, from or in connection with, directly or indirectly, as a consequence of you carrying out the activities you have requested. You note that this exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993. 
  5. You also agree to indemnify Blue Tui Shuttles regarding any injury, loss, damage or cost (including consequential loss or damage) and other liabilities of any nature suffered or incurred by anyone else as a direct or indirect result of any act or omission (whether negligent or otherwise) by you. 
  6. You agree that this waiver and indemnity is contractually binding on yourself, your successors, your executors, administrators, heirs, next of kin and assigns and that should you or any of your successors, executors, administrators, heirs, next of kin or assigns assert a claim in contravention of this waiver the asserting party shall be liable for all the expenses (including legal fees on a solicitor client basis) incurred by the other party or parties in defending the claim.